Refund/ Substitution Policy
As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days.
Flowers: Please report any issues within 7 days of receipt. We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.
Plants: Please report any issues within 7 days of receipt. We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.
• Refunds will be processed within 3 business days after the product is returned to the shop.
• Refunds will not apply if a replacement product was supplied and accepted.
• Garden City Floral must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
Garden City Floral is appreciative of your patronage. Please let us know how we can help you by calling us at (406) 543-6627 or e-mail us at [email protected]
Garden City Floral makes deliveries from 9AM to 4:30PM Monday through Friday, and from 9:30AM to 3:30PM on Saturday. However, since we do not know exactly what our delivery schedule for a particular day will be, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
Our website can only charge delivery for addresses within the city limits of Missoula. If you place an order for delivery outside the city limits we will call you for additional delivery charges.
Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.
When the Recipient Is Not Home – The delivery driver may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient’s door stating who accepted the arrangement on their behalf; or if the area is secure and weather permits, to leave the arrangement at the door. The delivery driver may also leave a note on the recipient’s door asking the recipient to call the florist’s shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.
While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed.